PRICING

Please note that all pieces are sold by item, and not necessarily by weight. All weights included in the shop, were applicable, are an approximation and are included solely for your reference.
All prices and weights listed in our online shop are subject to change without prior notice. Please note that daily fluctuations in the gold price and exchange rates does have an influence on the prices of gemstones and some items.

PLACING AN ORDER

Custom designs:

BENCH WORX works on a discuss and then quotation base. Upon accepting the quotation, a 70% deposit will be made first. This deposit will secure the purchase on both parties involved. Design work will then be sent to the client for approval and there after manufacturing will begin. The balance of the purchase will be payable on or before reception of final piece.

Online Orders:

To place an order with BENCH WORX, simply go to our online shop and follow the instructions. Orders can also be placed manually by contacting our office at info@benchworx.co.za or phone 082 441 1456.
When placing your order, please refer to the style number detailed in online shop to ensure your order is captured correctly.

DELIVERY

Delivery fees will be charged on all orders, returns and exchanges.
While deliveries are not usually made over weekends, they may be arranged by making a special request and for an additional charge. Similarly, overnight deliveries can also be arranged at special request for a supplementary charge. However, an additional day will be required should the delivery address fall outside a major urban centre.

RETURNS

Custom-made and special order items will not qualify for return credit. Jewellery can only be returned for repairs if the damage is caused by a manufacturing fault.

DIAMOND AND STONES

All diamond purchases are accompanied by a certificate of authenticity from an internationally recognised laboratory. BENCH WORX do not accept responsibility for any loss of stones. BENCH WORX will repair the setting of a loose stone, if there is a manufacturing fault, at no additional cost. In addition, a valid reason must be provided for the repair of the item.
Please note that all repairs are done at the discretion of BENCH WORX, and that items modified in any way will be repaired at the cost of the client. This includes, but is not limited to, items that have been resized or personalised with an engraved message.

SPECIAL ORDERS

‘Special orders’ are orders made by request, whereby the item is customised in a particular way and therefore deviates from the standard item as advertised in the catalogue.
We will endeavour, as far as possible, to provide your custom-made piece in the requested size or with the particular diamond specifications that you require. However, please note that manufacturing special orders may have an implication on delivery lead times.
For your reference, all items with personalised engraving are considered to be special orders.
Please note that special order items cannot be returned or exchanged.

COPYRIGHT AND DISCLAIMER

Please note that written authorisation from BENCH WORX is required for any reproduction of the catalogue.
Where possible, items in the catalogue are shown in their actual size and colour. However, there may be variations from the finished product due to the printing process.
We reserve the right to correct any errors in our catalogue and in the advertised price list without prior notice.