1. How do I place an order?

We aim to provide the best service and quality possible and would therefor like to arrange an appointment with our clients first. In cases where appointments can not be made, orders can be places either online where you fill in the Custom Work page or directly with us at info@benchworx.co.za or 082 441 1456. We will then get in contact with you as soon as possible.

2. Which payment methods can be used?

We prefer electronic fund transfers (EFT).

3. How does delivery work?

We make use of our partner Courier, but because most of our orders are custom made and fairly costly, alternative delivery or pick up arrangements will be made.

4. What do I need to know about pricing

All our prices are calculated according to weight and size. Please note that daily fluctuations in the gold price and exchange rates does have an influence on the prices.

5. What is the return policy?

Most of our jewellery is custom made and personalized, therefor we do not accept returns.

6. Which diamond qualities are used?

Quality is measured by your budget, but all our diamonds we supply are certified.